Lesson learned ... always check the contents of your purchased project PRIOR to throwing out receipts.
The aforementioned clothes line that should have been in use by now ... is sitting lonely and unusable at the moment.
John worked out that some bits were missing ... I'd thrown out the receipt (der to me I guess) ... and our old friends at Bunnings wouldn't do anything without a receipt.
anyway ... after a bit of a sob story to the girl at Bunnings that his wife was going to nag him beyond recognition, she felt sorry for him and said we could take the bits out of another clothesline and they would deal with the manufacturer. God love them :-))